Frequently asked questions
Here are some FAQs for our PETCO website under the categories of Shipping, Payment, Orders, and Returns.
SHIPPING
We offer Standard and Express shipping options. Delivery times vary based on the option you choose and your location.
Standard shipping typically takes 3-5 business days, while Express shipping takes 1-2 business days. Delivery times may vary based on your location and any potential carrier delays.
Yes, we offer cash on delivery (COD) as a payment option for customers within Pakistan.
PAYMENT
We accept cash on delivery (COD), credit/debit cards (Visa, MasterCard), bank transfers, and digital wallets such as JazzCash and Easypaisa.
Yes, we use SSL encryption to ensure your payment information is secure. Your data is protected and will not be shared with any third parties.
Order & Retunrs
To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
If you need to change or cancel your order, please contact us immediately. We can make changes or cancel your order if it hasn’t been processed yet. Once an order has been shipped, it cannot be canceled or changed.
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping info, and access exclusive offers.
Contact customer service with your order number and reason for return. You’ll receive a return authorization and instructions. Package the item with all tags, ship it, and keep the tracking info. Refunds are processed within 5-7 business days upon receipt and inspection.